WELCOME HOME

This is one of the most important aspects of the successful management of rental property. We look at an applicant's past behavior and assume their future behavior will be the same. An applicant must demonstrate a history of being a good, responsible tenant as well as meeting our financial criteria.

APPLICATION - After a prospective resident has been shown a property and has expressed a desire to lease it, our Rental Application must be submitted. The prospective tenant must also submit an Application Deposit and a nonrefundable Application Fee. The application fee is retained by the company to defray the cost of processing the application. Upon approval of the application.

SCREENING - We use our software Appfolio and they pull from all (3) credit bureus. To include a criminlal background check as well.

LANDLORD VERIFICATIONS - BCAD.org verifies the true owner or agent for the property. They personally talk to past landlords and ask detailed questions about the applicant's past performance.

SCORED RETAIL CREDIT REPORTS - Appfolio background check provides us with their exclusive Scored Retail Credit Report which tells us the applicant's current and past performance in meeting their financial obligations. It also tells us their monthly debt and shows their previous addresses (which we compare to addresses listed on the application). An applicant must have acceptable credit to qualify, but note not lower than a 550 or additional deposit maybe required.

EMPLOYMENT / INCOME VERIFICATIONS - Applicants submit last (3) current paystub, also provides us with a complete employment picture. We will verify job title, job status, salary and prospects for continued employment. An applicant needs to earn at least 3 times the monthly rent in gross income to qualify for rental.

EVICTION & CRIMINAL REPORTS - The Appfolio background check has access to public records that tell us if the applicant has ever been evicted. They also provide us with criminal background checks. 

If accepted, the applicant's in-processing includes a detailed explanation of the lease, lease signing, collecting pro-rated rent, and providing the tenants with a copy of our Lease Rules and Regulations and our Detailed Property Check List. Our Lease Rules and Regulations further explains our Lease Agreement and provides information about rental payments, lawn care and maintenance, pets, service calls/emergency repairs, check-in/out procedures, lease renewal and termination, utilities, security deposit, etc. The Lease-Rules and Regulations becomes an addendum to the Lease Agreement.

Renting homes is a merchandising rather than a selling effort. Many tenants find their homes by scrutinizing the outer appearance of properties in neighborhoods where they desire to live. The placement of signs with our company name and telephone number is one of our best means of attracting potential tenants. We also acquire tenants through the Multiple Listing Service, Internet web searches, other Real Estate companies, Military Housing Office, rental agencies, walk-in business, and referrals from satisfied clients.

RENT SIGNS - "For Rent" signs are normally placed on a rental property thirty (30) days prior to the property's availability date. For a new property, the sign is placed on the date the unit first comes under our management or, if necessary, when the property is in a showing condition. Unless restricted by Neighborhood Associations or City Ordinances, signs are placed in the yard where they are visible to traffic.

BASE HOUSING - Properties are posted at Military.com which is the major source of our military tenants.

NEWSPAPER - If requested, classified ads are placed in the San Antonio Express News and/or other publications. You are only billed for advertising that you request. 

MLS - Your property data is entered in the San Antonio Multiple Listing Service giving access to over 4,500 REALTORS®. We pay a leasing fee to the agent who brings us a qualified tenant, whether the agent is from our office or from another company.

WORD OF MOUTH - We regularly receive referrals from our current and past tenants, friends of our tenants, and from other Broker's agents.

INTERNET LISTINGS - We have developed a web page, which provides information on rental homes to families that are planning to relocate into the San Antonio area. Our properties are posted online and are listings are updated regularly.

 PRICING - Even the best properties will not lease quickly if overpriced. We analyze the market to be certain your home is priced according to current market conditions.

PREPARATION - The most desirable properties, priced well, will not lease quickly if they are not in top condition. Properties must show well and have "curb appeal". We make sure your property is presented in a clean and attractive condition so that it will catch the attention of a good, qualified tenant.

WE SHOW YOUR PROPERTY PERSONALLY - We have motivated leasing agents, who are all licensed REALTORS®, who personally show your property. Potential tenants ARE NOT permitted to take keys and view properties.

Normally, there are three factors that make a property difficult to rent - undesirable neighborhood, it does not show well, or the rent is not competitive. If one of the last two problems appears to be a factor in marketing your property, we will make suggestions to correct them. We do our utmost to keep all properties rented, not only for your benefit but also because our income is based on a percentage of the rental income. 

Your TAR lease states that rent is due and payable on the 1st of each month and is late and delinquent in not paid by the 4th no matter if a weekend or Holiday hits. Late charges are 10% of the monthly rent and $10 per day thereafter. We do not waive late charges. Fair Housing laws require that we treat all our residents equally. We cannot decide if one resident is more deserving than another of paying late charges, therefore we enforce late charges across the board.

If your roommate moves out, a written notice needs to be submitted to the property manager. Remember that tenants are jointly and singularly liable to ensure that the rent is paid. You must have written permission from the property manager to substitute a roommate. (It is not the responsibility of Management to arbitrate or mediate problems with multiple tenant situations.)

It is our primary responsibility to act in the best interest of the property owner at all times. We understand that there are extenuating circumstances which may prevent a resident from fulfilling the term of their lease agreement. If you find that you are not able to fulfill the term of your lease agreement, please contact our office to discuss the situation as soon as possible. We do not allow subletting under any circumstances without our consent. All applicants will be required to qualify according to our normal standards and there may be a fee associated with subletting provided it is at our consent.